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Navigating home care providers through the 2025 Support at Home transition with cutting-edge strategies for quality, safety, risk management, and consumer-driven care

2-3 September 2025
Crown Conference Centre, Naarm/Melbourne

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Home care is entering a new era—one defined by system transformation, greater consumer choice, and strengthened accountability. Is your organisation ready to meet the moment? 

With sweeping reforms underway in 2025, including the rollout of the Support at Home Program and Single Assessment System, providers are facing a significant shift in funding models, assessment tools and service delivery expectations. 

 

The Home Care Reform Quality, Safety & Risk Forum is your essential opportunity to stay ahead of reform, drive innovation and elevate care outcomes.  

Tailored for executives, quality managers, compliance officers and care coordinators across home care, health, government and technology, this event is designed to support those on the frontlines of change. 

More than just a forum—it’s a practical roadmap to the future of home care. You’ll gain: 

  • Proven strategies to strengthen data-driven risk management, ensure compliance, and uphold care standards 

  • Practical approaches for integrating the Single Assessment System and adapting to evolving funding structures 

  • Insights on building a tech-enabled, workforce-ready organisation equipped for long-term sustainability 

  • Tools to deliver personalised, consumer-centred care while navigating reform and regulatory scrutiny 

What challenges will we tackle together?

  • Bridging Skills & Training Gaps
    Learn how leading organisations are developing accessible, standardised training programs to lift care quality and consistency across the board. 

  • Tackling Workforce Shortages & Boosting Retention
    Discover innovative recruitment and retention strategies that are helping providers build and sustain a resilient workforce. 

  • Navigating Funding Constraints
    Gain insights into how services are maximising limited resources and finding new ways to fund workforce development and care improvements. 

  • Overcoming Technology Barriers
    Hear from sector leaders who are successfully adopting tech solutions—despite budget and training limitations—and learn how you can do the same. 

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Our Advisory Board

These senior Aged Care sector leaders have drawn on their experience and insight to help shape this year’s agenda and speaking lineup for the Home Care Reform, Quality, Safety & Risk Forum.

Featured Speakers

Michelle Smith

Director – Operational Policy and Implementation Management (Assessment and Home Care Transition Branch)

Australian Government’s Department of Health, Disability and Ageing

Juliette Spurrett

Executive Director

Community Services

Geoff Rowe

Chief Executive Officer

Aged & Disability Advocacy Australia

Rameez Hassan

Chief Nursing Officer

Regis Aged Care

Heather Hollingworth

Chief Executive Officer

BCD Community Care

Julia Lawrence

Executive General Manager, Service Delivery

St Vincent’s Care Services

Meredith Coote

Co-Chair, Department of Social Services

Russell Kennedy Lawyers

Dean Saxby

Operations Manager for Aged Care Assessment Services

Catholic Healthcare

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Why Attend?

Stay ahead of Home Care Reforms, gain critical insights into the transition to the new Support at Home Program, including funding structures, assessment processes, and operational changes with

Dean Saxby, Operations Manager for Aged Care Assessment Services, Catholic Healthcare

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Master compliance & risk management, understand how to navigate stricter regulatory requirements, enhance quality assurance, and implement proactive risk assessment strategies to ensure safety. 

Strengthen workforce readiness by learning how to adapt workforce staff models for consumer-directed care, develop culturally responsive teams, and integrate digital tools effectively with 

Heather Hollingworth, Chief Executive Officer, BCD Community Care 

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Balance personalisation and service equity, ensuring care remains accessible and sustainable across diverse communities with

Juliette Spurrett, Executive Director, Community Services

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Leverage technology for better care, discover digital solutions that improve efficiency, transparency, and communication while maintaining human connection with 

Alice Hay, Executive Manager, Feros Care

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Engage with industry leaders, learn from key experts and stakeholders shaping the future of home care, and build valuable partnerships through networking opportunities. 

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Explore More

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Loved the conference and the content. I got a lot out of the two days. Particularly for me, having the Home Care stream focus was informative, educational and it was great meeting like-minded individuals. 

Head of Community, Happy Valley Home Care

This forum is part of

Helping providers transition to the new Support at Home Program to improve quality outcomes, safety standards, risk and employee experience in home care.
Connecting aged care providers with enhanced recruitment and retention strategies, advanced workforce automation, and comprehensive training solutions.
Helping aged care providers prepare for new Aged Care Act and meet new regulations to improve the quality of care for consumers and care workers.
Guiding aged care providers towards financial resilience with innovative funding strategies, operational efficiency, and sustainable care models.

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