Agenda

• Transition from Home Care Packages (HCP) introduces new funding levels, assessment tools, and service structures. How will the new Support at Home program reshape service delivery? What are the critical changes providers must prepare for?

• Transition from four HCP levels to eight funding classifications is aiming to provide more targeted care - how will it impact care planning and provider operations?

• As the Integrated Assessment Tool (IAT) replaces multiple assessment processes, what challenges will providers face with the Single Assessment System and how can they maintain efficiency through this transition time?

• Existing HCP clients will be reassessed under the new system—how can providers manage expectations and minimise disruptions to ensure smooth transition?

• The Short-Term Restorative Care (STRC) program will double in capacity and increase from 8 to 12 weeks, supporting hospital discharges. What does this mean for providers?

• The introduction of up to $25,000 in end-of-life funding offers significant opportunities to enhance palliative care - how can providers integrate these services effectively?

• New compliance measures require enhanced data tracking, reporting, and quality assurance. Are providers prepared for stricter regulatory requirements and what best practices can they adopt?

• Rural and remote communities experience disparities in access to services, particularly in obtaining high-quality care. What innovative models can be developed to overcome these challenges?

Victoria Winsall, Independent Living Manager, Gunditjmara Aboriginal Cooperative

• New compliance measures require enhanced data tracking, reporting, and quality assurance. Are providers prepared for stricter regulatory requirements and what best practices can they adopt?

• Rural and remote communities experience disparities in access to services, particularly in obtaining high-quality care. What innovative models can be developed to overcome these challenges?

Geoff Rowe, Chief Executive Officer, Aged & Disability Advocacy Australia (ADA)

• How can providers move from reactive risk management to proactive prevention? Explore practices for risk prevention such as AI-driven analytics, predictive risk modelling, and workforce training

• Discover frameworks for ensuring consumer safety and regulatory compliance (i.e. clear reporting protocols, real-time tracking, crisis management training)

• How can organisations expand consumer choice and enable greater flexibility by empowering consumers but at the same time prevent disparities in service availability across different regions and income groups?

• Explore strategies to manage greater complexities with more customisation options while ensuring operational efficiency

Juliette Spurrett, Executive Director, Community Services

• On one hand, consumer-directed care offers greater flexibility, yet it also increases unpredictability in service scheduling - how can providers adapt staffing models to meet demand?

• With increasing consumer autonomy, staff must be trained to deliver personalised, culturally-responsive care while leveraging digital tools effectively. Learn strategies to expand workforce proficiency in adaptability, cultural competency, and technology integration

Heather Hollingworth, Chief Executive Officer, BCD Community Care

• Technology can improve transparency, streamline service selection, and facilitate better communication between consumers and providers – explore the best tech-driven solutions

• While digital tools improve efficiency, over-reliance on automation risks depersonalising care. How can providers integrate technology without losing the human connection essential to quality care?